What is included in a managed service package?
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Small and Medium Businesses.
Per Person/Per Month
(Min 5 Users)
Everything listed in the package is included in the monthly cost. However, if there's something new that you fancy adding to your IT system, we'll install it at our hourly rate and then add its maintenance to the package. This could be a printer or new piece of software, for example. Our Terms and Conditions page explains this in greater detail.
The number of hours we can spend on your system per month is truly unlimited. In general, we estimate one computer taking a set amount of our time each month. Thanks to our monitoring systems, Singularitee Limited can ensure that the management of your network is consistent. However, if a scheduled or unscheduled irregularity does occur, we will dedicate the amount of time necessary in order to solve it quickly and effectively.
Unless you plan to sign up for one of our managed packages, we do not normally offer break/fix. We feel strongly that creating a long-lasting relationship with our clients is our main priority, as it allows us to really get under the bonnet of your IT system and provide you with long-term solutions that save you money, time, and stress, and prevent issues before they occur.